FAQs
Pence Heating and Cooling LLC
How often should I change my air filters?
Air filters should typically be replaced every one to three months. The exact frequency depends on factors such as the filter type, presence of pets, allergy concerns, and system usage. Regular replacement is important as clogged filters can impede airflow and reduce your HVAC system's efficiency.What's the difference between a heat pump and an air conditioner?
While both units cool your home, a heat pump offers the additional capability of heating. It's an energy-efficient choice for milder climates, operating year-round by reversing the refrigerant flow direction.Do you offer emergency HVAC repair?
We provide round-the-clock emergency HVAC services to restore your system's functionality as swiftly as possible.Are there any rebates or financing options available?
We do offer financing plans and can assist you in applying for local utility rebates and federal tax credits for eligible energy-efficient systems.How much does a service call cost?
Our service call fee is $199 for Smithville, MO residents. For areas outside Smithville, the fee is $209.Do you offer annual maintenance agreements?
We do provide annual maintenance agreements. The starting price is $195, with costs increasing based on the number of units serviced.What areas do you service?
Our service area covers Clay, Platte, Clinton, and Buchanan counties.Are your technicians certified and insured?
All our technicians hold EPA certifications, and our company is fully insured.Why is my HVAC system blowing warm air when it should be cooling?
Several factors could cause this issue, including low refrigerant levels, a clogged air filter, thermostat malfunctions, or a faulty compressor. Our technicians can quickly identify and resolve the problem.How do I know if it's time to replace my HVAC system?
Consider replacement if your system is over a decade old, requires frequent repairs, leads to high energy bills, or doesn't maintain consistent temperatures throughout your home. We offer complimentary evaluations and provide unbiased recommendations.