FAQs

Pence Heating and Cooling LLC

  • How often should I change my air filters?

    Typically every 1 to 3 months, depending on the type of filter, pets, allergies, and usage. Dirty filters restrict airflow and reduce system performance, making ventilation cleaning necessary.
  • What's the difference between a heat pump and an air conditioner?

    Both cool your home, but a heat pump can also heat it. It's an energy-efficient option for mild climates, working year-round by reversing the flow of refrigerant. Our HVAC company can help you find what is right for you!
  • Do you offer emergency HVAC repair?

    Yes! Our HVAC company provides 24/7 emergency HVAC services to get your system back up and running as quickly as possible.
  • Are there any rebates or financing options available?

    Yes, our HVAC company offers financing plans and can help you apply for local utility rebates and federal tax credits on qualifying energy-efficient systems.
  • How much does a service call cost?

    Our HVAC company offers $199 for Smithville, MO and $209 outside of Smithville area.
  • Do you offer annual maintenance agreements?

    Yes, our HVAC company has agreements starting at $195 and going up with more units.
  • What areas do you service?

    Our HVAC company services Clay, Platte, Clinton and Buchanan.
  • Are your technicians certified and insured?

    All technicians with our HVAC company have their EPA certification, and we are insured.
  • Why is my HVAC system blowing warm air when it should be cooling?

    This could be due to low refrigerant, a dirty air filter, thermostat issues, or a faulty compressor. A technician can quickly diagnose and resolve the issue with ventilation cleaning, repair, and whatever your system requires.
  • How do I know if it's time to replace my HVAC system?

    If your system is over 10 years old, needs frequent repairs, causes high energy bills, or doesn't heat/cool evenly, it may be time to consider a replacement instead of regular ventilation cleaning. We offer free estimates and honest recommendations.